Privacy Policy

Data controller

Société NUTRIS SA — Clinique Pasteur Tunis, Centre Urbain Nord, 1082 Tunis, Tunisia. Phone: +216 36 402 000. Email: contact@cliniquepasteur.com.tn.

Data we collect

• Website forms (contact, quote request, complaint, job application): first and last name, sex, date of birth, phone number, email address, your message and, if you choose to attach them, your medical file or your CV.
• Website chatbot: the text of the questions you ask and the answers given.
• Facebook and Messenger: when you write to the “Clinique Pasteur Tunis” Facebook Page, we receive your public profile name, the identifier Facebook assigns to our conversation (a Page-scoped ID) and the content of your messages (text, and attachments if you send any). We never receive your password, your friends list or your other conversations.
• Website audience measurement: anonymous visit statistics, with no advertising cookies.

Automated Messenger assistant

To answer you faster, including at night and at weekends, the clinic's Facebook Page uses an automated assistant. It reads new messages received in Messenger and only answers simple requests: it sends the link to the quote, complaint or job application form, the phone number of the relevant department to book an appointment, the doctors' directory, or practical information (address, opening hours, services). It replies in your language (French, English or Arabic).

It never gives prices or medical advice. Medical, urgent, personal or unclear questions do not receive an automated reply: they are left to our team, who answer you personally. You can ask to speak to a person at any time.

To identify the topic of your message and draft the reply, the message text is sent to a third-party artificial intelligence service acting on behalf of the clinic. The assistant's decisions (message received, reply sent or not) are recorded in a technical log, accessible only to authorised staff, to monitor the quality of the replies.

Why we use your data

• to answer your request (information, appointment, quote, complaint, job application) and organise your care;
• to improve the quality and speed of our replies;
• to comply with our legal obligations.

Your data is never sold, never used for advertising and never shared with third parties for commercial purposes.

Who has access

Only authorised members of the clinic's staff (reception, patient relations, management) have access. Our technical service providers (hosting of the website and messaging, artificial intelligence service used by the chatbot and the Messenger assistant) process it only on our behalf and according to our instructions. Messenger messages are also processed by Meta Platforms under its own privacy policy.

Retention period

Your data is kept for as long as necessary to handle your request and follow up on your care, then archived or deleted in accordance with applicable regulations. You can ask for it to be deleted at any time (see below).

Security

Data is stored on secure servers (encrypted HTTPS connection, restricted and password-protected access).

Your rights

You have the right to access, rectify, object to and delete your data. To exercise these rights, email us at contact@cliniquepasteur.com.tn or send us a message on Messenger. We reply within 30 days at most.

Cookies

This website uses privacy-friendly audience measurement, with no advertising cookies and no tracking for commercial purposes.