Frequently Asked Questions
Answers to the questions we are asked most often, section by section. Another question? Call us on +216 36 402 000.
Appointments & admission
How do I book an appointment?
By phone on +216 36 402 000, or through the website contact form: our team calls you back to set a time with the relevant department.
How do I get a quote?
Through the online quote form (attach your medical file), by email to contact@cliniquepasteur.com.tn, or by phone. Free, no-obligation reply within 24 to 48 hours.
What documents should I bring on admission day?
Bring an identity document and your medical file (reports, test and imaging results, current prescriptions). The admission team will confirm any additional documents when your stay is confirmed.
Is the clinic open at weekends?
The clinic operates 24/7, including the emergency department. For scheduled consultations and exams, call reception for each department’s availability.
Hospitalization & companions
What types of rooms do you offer?
Single rooms, comfort rooms and VIP suites, plus a maternity unit. The room type is chosen when booking your stay, subject to availability.
Can a relative stay with me?
Yes, a companion can stay with you during your stay. Mention it when booking so we can plan accordingly.
What should I bring for my stay?
Personal effects, your current medication with prescriptions, and all your medical documents. The admission team tells you the rest when confirming your stay.
Do you handle deliveries?
Yes. The maternity unit has delivery boxes and a dedicated C-section theatre, with an obstetric and pediatric team.
Emergency
Is the emergency department open 24/7?
Yes, 24 hours a day, 7 days a week, with a qualified team connected to the operating theatres and intensive care. Direct line: +216 36 402 076.
Where is the emergency department?
On the ground floor of the clinic, in the Centre Urbain Nord of Tunis, with direct access for cars and ambulances.
Should I call before coming?
No, you can come directly at any time. If possible, calling +216 36 402 076 helps the team prepare for your arrival.
Imaging & exams
What imaging equipment do you have?
MRI, dual-energy CT scanner, mammography, ultrasound, bone densitometry, dental panoramic and interventional radiology, within the radiology centre.
How do I prepare for my exam?
Each exam has a detailed page on this site (preparation, procedure, duration, results). Exact instructions (fasting, medication…) are confirmed when you book.
How do I get my results?
The report is handed to you by the centre that performed the exam; collection details and timing are given on site on the day of the exam.
International patients
How do I get a quote from abroad?
Fill in the online quote form and attach your medical documents: your file is reviewed by the relevant specialist, then our team sends you a detailed, free quote.
Can you arrange my accommodation and transfers?
Yes. Our team helps you book accommodation near the clinic and organizes your transfers between the airport, your accommodation and the clinic.
In which languages will I be welcomed?
Our teams welcome you in French, Arabic and English.
What happens after I return home?
You leave with your report and follow-up instructions, and the team remains reachable for your questions after your return.
Can’t find your answer?
Our team answers by phone, or within 24-48h via the quote request form.