Patient Charter

Clinique Pasteur is committed to providing patients and their companions with a high-quality welcome and the best possible services, with respect for their rights and freedoms.

Every hospitalised patient has the right, from admission to the clinic, to receive a document containing all useful instructions for their stay.

Clinique Pasteur ensures respect for the patient’s privacy and the confidentiality of the data and secrets relating to their medical record. This information may only be disclosed to third parties with the patient’s authorisation or in the cases provided for by law.

Healthcare professionals ensure that the patient’s dignity is respected.

Every patient has the right to be cared for, listened to and advised by the doctor with the same dedication, without any discrimination.

Every patient has the right to receive treatment suited to their state of health, as quickly as possible, in the best possible conditions and on a continuous basis.

Every patient has the right to be informed of the various diagnoses, proposed care and necessary preventive measures, and to give their opinion on them.

Every patient has the right to access their medical record in accordance with the procedure in force.

Every patient has the right, under their own personal responsibility, to leave the healthcare facility and to refuse to begin or continue the treatment proposed to them.

Every patient has the right to make a complaint or claim regarding their care or the services received. Please contact us at the following e-mail address:

The patient’s informed consent must be obtained before any treatment.

Patients must comply with the internal regulations of Clinique Pasteur, refrain from smoking, respect hygiene rules, maintain a calm environment and take care of the facility’s property.